Complaints Procedure
If something's gone wrong, we want to hear about it and put it right.
We aim to provide a service worth recommending, but if you're unhappy with any aspect of it, please tell us. Complaints are taken seriously, handled promptly and treated as free lessons in doing better.
How to complain
- Phone: 07809 215017
- Email: rafebaker@lifestylechoicesltd.com
- Post: 3 McLaren House, Alefe Way, Iwade, Sittingbourne, Kent ME9 8TX
You can also complain directly to our network's compliance team. Write to The Compliance Officer, Julian Harris House, Musgrove, Ashford, Kent TN23 7UN, or phone 01233 661960.
What happens next
- We'll acknowledge your complaint promptly and set out our understanding of it.
- We'll investigate fully and respond with our findings, and where something has gone wrong, what we'll do about it.
- We'll keep you informed throughout, and issue our final response within the timescales required of regulated firms (no later than eight weeks from receipt).
If you're not satisfied
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Visit financial-ombudsman.org.uk or call 0800 023 4567.
The Financial Ombudsman Service is a free, independent service for settling disputes between consumers and financial firms. Referral details and time limits will be included in our final response letter.